Refunds and cancellations

Every account starts with a 14-day free trial that includes real usage of the product, with no payment details required. The trial exists so you can evaluate Mātr fully before any money changes hands.

Paid plans are subscriptions billed in US dollars through Stripe, monthly or annually, charged at the start of each billing period. Your plan renews automatically until you cancel. The price, the billing cycle, and the date of your next charge are always visible on your account page.

You can cancel at any time from your account page, with no notice period and no cancellation fee. Cancellation takes effect at the end of the period you have already paid for: you keep full access and your remaining quota until that date, and you are not charged again. If you change your mind before the period ends, you can resume the subscription just as easily.

Switching plans does not require cancelling: upgrades and downgrades apply immediately and the price difference is prorated automatically on your next invoice.

Billing errors are always refunded in full: duplicate charges, charges after a completed cancellation, or any amount that does not match your plan's published price.

If a renewal goes through that you did not intend, contact us within 14 days of the charge. If the new billing period is substantially unused, we refund the renewal in full.

If a fault on our side prevents you from using the service for a meaningful part of a billing period, we will extend your subscription or refund a fair portion of the charge, whichever you prefer.

We do not otherwise refund partly used billing periods or unused quota. Annual plans follow the same rules as monthly ones, with the 14-day window counted from the annual charge.

Write to us through the contact page or at hello@zwag.ai from your account email, mentioning the date of the charge. We respond within two business days, and approved refunds are returned to the original payment method, typically within 5 to 10 business days depending on your bank.

Nothing in this policy limits any non-waivable rights you have under the consumer protection laws of the country where you live. Where those laws grant you more than this policy does, they prevail.

If we change this policy, the new version applies from its effective date and only to charges made after it. The version in force when you were charged is the one that applies to that charge.